I bought this because my manager said I am responsible for the upkeep of the carpets and that I was ruining them. I have the power dash by Hoover and now this.It is an amazing product. I like how it is separated into 3 compartments solution, water tank, and dirty water. I am slowly using it to clean and cause the fibers to rise.Mine the handle does not wanna snap in place and I was worried that someone said that their handle kept falling out and it wouldn't let them use the spray forward because the handle didn't lock in place. But if you tilt the machine back and use it as you would either shampooing or as a vacuum to suck up what little water it dispenses it holds itself in place and I am satisfied with it not being locked. Seems to be a design attribute that this one machine will work to shampoo and clean the carpets.I have found that this machine can be used to lightly dampen the carpet and suck up the moisture and refurbish the carpet back to standing tall like it is new 🆕. First I use it with concentrated oxiclean large area rug shampoo and then go back over it a week later and then vacuum like every other day to 3 days. It has nice suction and doesn't leave the carpet wet so much even if you have to go over it a couple times. It gets the water up and the dry only button comes in handy to get extra water out of the carpets. I have a Amazon commercial black round fan that on low blows like the plastic fans from dollar general and Walmart when they're brand new. The industrial fan dries the carpet 25 feet away from the fan and quickly. I have 5 plastic fans and one black 🐈‍⬛🖤 metal one. Giving away the plastic fans and only gonna use the metal one from now on. Everything seems to be sturdy and easy to empty and clean. The handle not locking in place is not a hindrance to using the machine as it seems to be well built to stay in place while using it.I would recommend this to anyone elderly who doesn't want to hold a trigger sprayer the entire time while shampooing your rugs.I have balance issues and can't stand for longer than a couple minutes before my waist starts hurting because of obesity. I'm 60+ pounds overweight and 60 years young. Gets the stains out but some may need to go over a few times. It was sent UPS and arrived 3 days early and was completely there. No dirt in the tank or dents or nothing like that. Just a big brown box with a new looking high quality shampooer. My cat 😸😺🐈 loves the big brown box to lay on. She can't be threatened by the shampooer while on the box lol. The dirty tank shows the uncleanness of the dirt and such from the supposed to be clean before carpeting.Works better than a rug doctor in my opinion. And it will last awhile and pays for itself after one use. I would recommend either a refurbished or brand new machine from Amazon and the 3rd party seller. I was going to buy one brand new but this one was like $69 cheaper than a new one and didn't have anything that was wrong with it. Only someone who didn't try to use it as it is would have problems with this model and brand.Here's to happy clean rugs.

I purchased a Hoover Smartwash automatic carpet cleaner. I have previously Bissell. When my last one died I started the hunt for a replacement. I didn’t want to spend a lot of money. I was lucky to be able to buy from Amazon a refurbished one at quite a cost savings. I just finished using it. Cleans like a dream with powerful suction. Clean water and dirty water tanks are substantial so they don’t have to be filled as often as old one did. Especially like the fact that the cleaning solution is in a separate dispenser and not mixed in with the water. The machine pulls the amount that it needs through when it needs it. You also don’t have to push a button to dispense it. It automatically dispenses solution and water as you move it forward. When you pull back, it sucks out what it has put down. I also feel like it doesn’t leave the carpet as wet as the other one did due to suction more powerful I’d give it high rating. It was easy to take apart to clean and easy to put back together. It is a much better machine than the one I had before. Highly satisfied!

First off I bought it through second chance . I have say it looked brand new just not in the original box. They had it packed well when it arrived. . Got all the attachments for it. I had to try it right away. They gave me a small bottle of rug shampoo. This shampoo 'er works fantastic. Easy to use and got the pet stains out of my beige carpet. I fostered puppies and they had some accidents. I had tried to hand clean them prior to getting this machine. They came right out that my carpet looks new. I also cleaned my large carpet that had stains from other fosters that had treats etc. Those stains came out .. it looks new. Those stains were in my carpet for more than a year. I am very pleased with this machine. I have no negative things to say. Buy it you will be happy. Try the second chance items. They refurbished it and I am sure it was returned without the original box. It was brand new and I didn't have to pay the original price. Just to have it in an original box?.. no Brainer. I am very pleased all the way around. Also very easy to use and the carpet don't get soaked. It does take a while for them to dry. If you over soak them.

Tank for the cleaner was broken; manufacturer wasn't able to replace tank. Sent back to warehouse, still waiting for refund.

This is the best carpet cleaner! It really does leave rugs drier - i turn a fan on the rug and they seemed to be completely dry within an hour or two. I also use this on tile - I have white tile and dogs. I run the machine over the tile - it wets / scrubs it and then sucks most of the water up. I do a qucik smooth of the the mop and it comes out perfect. I would recommend this to anyone!

The Forward Wash to the Pullback Dry, is awesome. The double brush is mad and the effort of use as I see on a uneven floor is the only reason, cleaning took a little longer!

Works perfect! Easy to use. Love the extra dry option. Cleans great.

Excellent works perfectly great price and fast shipping