Compatible Devices

Support Motherboard:

• Dell Motherboard : Dell Server R710; Dell XPS; Dell T20 multimedia server; Dell OptiPlex 3080; DELL XPS 8930; Dell Precision T3600 Workstation E5-2690;
• HP : Z4 G4 Workstation; HP Reverb G2; HP Z800; HP reverb G2; HP elite 8100; HP N54L Server;
• Asus : Asus Maximus VIII 64 gigs of ram Q7700K CPU EVGA 1000 Gold; Asus Dark Hero VIII AMD 5090x
• Gigabyte : Gigabyte B560M HD2; Gigabyte GA-990FX-Gaming mobo; Gigabyte M68MT-D3 mobo，AMD X4 840 CPU
• Mac: 2008 Mac Pro 3.1; 2009 Mac Pro; 2009 Mac Pro 4,1 and 5,1; iMac2010; Mac Pro 2010; 2010 5,1 Mac Pro; Mac Pro 5,1 Mid 2010 running macOS Mojave; Mac Pro 5.1; Mac Pro 7.1 Catalina 10.15; Mac Pro 2012; Mac Pro 2019; M1 MacBook 2020; Mac Pro 2020;
• MSI: MSI 550; MSI X470 Gaming Plus Max;
• Corsair: Corsair obsidian 5000D; corsair 4000d; Corsair 4000d airflow; Corsair 220t
• Others: SuperMicro edge ; VMware ESXi ; Pop-os 20.10 and 21.04 (Linux) ; Legion Tower 5i; hackintosh; Logitech C920 ; NZXT H510 Elite; MOBO ASRock X370 Taichi ; Intel Ghost Canyon ; Medion MS-7800 ; be quiet! PURE BASE 600; ATX mobo ;Debian Gnu/Linux ; alienware aurora r7

Not Support Motherboard:

• Gigabyte NEW Z690 GAMING X DDR4
• MSI X60E
• Alienware Area-51
• Asus B660
• Asus B350

Frequently Asked Questions (FAQs)

1. Question : I installed the card, but it doesn't show up in device manager. Nor does it work with any of the USB devices I have plugged in. Driver installation claiming device missing?

• the card is not seated correctly, if you remove it and reinstall it so it is seated correctly in the slot, it may correct the problem.
• the card is broken and you will have to return it for a replacement.
• did you turn off your computer when you installed it. If so, try shutting down and restarting your computer.
• The computer motherboard driver is not fully installed, update the driver of the computer motherboard.
• May not be compatible with this motherboard, please provide the motherboard model number to our engineering to facilitate the solution

2. Question: Mouse or keyboard plugged into these ports will go to sleep?

• These devices shut down when the computer goes to sleep, so if your M&K is plugged into these ports, you can't use it to wake up your machine

3. Question: The USB-A slot is too close to the top of the expansion slot. You'll have to make some minor adjustments to get your USB's in and out

Because they will hit the upper part of the chassis slot every time

• Don't secure the expansion card down, you need to insert a USB-A end from the motherboard board slot and then secure the card down again

4. Question: The card works very slowly. Over 100 MByte/s not included - versus the theoretically possible 400+ MByte/

• Please uninstall the included CD driver via Device Manager completely, reboot it, and then use the driver available via Windows Update.
• Please check if your external device is a USB 3.0 device.
• Replace the PCIE slot on your motherboard and see if the problem disappears.

5. The card does not recognize or connect to anything except the mouse and keyboard, which are unstable. Followed the troubleshooting steps in the manual, uninstalled the card and drivers and reinstalled them in different slots on the motherboard, same thing didn't work

• Please check the computer device manager whether there is no “Fressco logic USB 3.0 Host card ” if not, it means that the pcie card and the card slot is not in good contact, shut down the computer and pull out the card, reinstall the expansion card.
• If there is a yellow exclamation mark, it means that the driver has not been installed properly, repair the driver again or there is a small part of the card that is not in contact with the card slot, reinstall it again.
• The computer motherboard driver is not installed completely or incompatible