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Your cart is empty.jackbnimble
2025-07-31 16:03:52
2nd Update and unfortunately 1 week after use 1 of 2 robots stopped working. No lights, no power, not charging. Attempted several calls to number listed for support and none were answered. Sent email and none was answered. This is turning out to be an expensive experiment and a hassle to return - just waiting for the second robot to stop. In addition, Amazon is taking forever to issue a refund - I now had to contact them 4 times and still have not refunded. My advice is stay away from this item altogether at this point.==============================================================================I am updating this review and actually purchased a second one while the price was discounted -Pros:-no assembly required - take off wraps, charge it, download app, and stick it in your pool-the app actually works very well and you'll get a much, much longer battery life when you do BOTTOM/FLOOR only - STANDARD work mode shortens life by about 40-50% by my estimates after using it for a week-it will take a few uses, but eventually it learns the dimensions and topography of your pool and it's amazing how it navigates it-handles stairs very well and doesn't get stuck ANYWHERE, or blow out water all over my deck unlike my previous POLARIS-the basket has a fine mesh and will trap a surprising amount of small particulates which is excellent-all the soft rubber components make me comfortable that it will not damage my liner if it brushes too hard as it sometimes does on some of the walls-will save you lots of energy/electricity during summer if you previously used a booster pump - mine finally burned out and when I did a price comparison to replace I decided this was the better deal both on the initial cost and electricity consumption even when I bought the second oneCons:- Hard to say how long this will last-Can't seem to find any replacement parts on Amazon therefore I bought a second one-The charging unit, although sturdy, is not WEATHER PROOF - that is bad engineering on a pool cleaner that's meant to stay outside - don't leave it uncovered in the rain or under sprinklers because you will have the unpleasant surprise that it will short - replacement parts (as I mentioned) don't appear to be readily available-Manufacturer/vendor not easy to communicate with and this particular unit comes under a few different names and branding
cksay
2025-07-25 16:02:25
I have been debating on getting a robotic pool vacuum for so long now….and I could just kick myself for it!We read hundreds of reviews before deciding on the Seauto Crab, both for its wall scrubbing features and the price point. (We weren’t quite ready to drop $1000 on one just yet!)Shipping- This took a little longer than expected. My initial package was delayed twice before it “disappeared.†Fortunately, Amazon made it right and sent a replacement quickly.Unboxing- The vacuum was packed and protected extremely well! It was in a box inside 2 other boxes. It took two of us to get it out without just flipping it, but it wasn’t awful.Everything was very well packaged.Set-up- This was the most simple set up of any gadget we’ve ever gotten. I charged it first thing out of the box and it was ready to go in less than an hour.After assembling the baskets, it’s an easy as pressing a start button and dropping the device in the pool.Our vacuum ran for almost 3 hours before the battery died. A recharge takes less than 2 hours.Performance- Wow. This vacuum not only scrubbed the walls, it picked up particles as fine as hair and sand. There were some very tiny toys that had fallen in our pool that I didn’t even know were there- and it picked them up too!Post Performance-A nice hook is provided, that fits on any pool pole, for pulling the vacuum out of the water.To extend the life of my vacuum, every time I run it, I take it apart and clean it with clean water to prevent damage from chemicals.It takes less than 5 minutes to clean completely.The “Appâ€- I never could get it to work. The device never would link up to it. So for the app- I say don’t bother. Some have been upset that you can’t change the functions without the app, but for me it doesn’t matter. There won’t be a time I don’t want it to clean my whole pool, so I’m fine to leave it set as it came.Overall, we are extremely happy. We love our new Robot, which we all affectionately call “Ralphie.â€
Austin Humes
2025-05-25 10:13:19
This worked great for about a month, then all the sudden it would not charge anymore. I reached out to the company first by email and then later actually spoke to someone over the phone, and long story short they said they were super busy and backed up, but very sorry and that a new charger would be sent to me and I'd be notified when it shipped. That was months ago, still nothing.I'm decent with tech and electronics and even tried buying a comparable power adapter and spliced the wires together with the connector, and it still didn't work, so the issue seemed to be with the battery itself, and not the charger.I waited long enough trying to be nice and give Seauto a chance, but I just finally just plopped down hundreds of more dollars and ordered another robot from a different manufacturer. While looking for new options I came across another brand that is the exact same product design, so it seems as if Seauto is just a white label company and buying cheap pool vaccums from a low quality Chinese manufacturer. So like I said in the headline, your landfill will thank you.
Customer
2025-04-07 14:56:09
So my unit stopped responding even after a full charge after about 5 months of use. I contacted Seauto customer service. Was able to get someone on the phone who asked me to send a short video showing the problem as well as the serial number of the unit. They then said after seeing the video they would send a replacement and asked me to confirm my shipping info. Two weeks later a brand new unit arrived. Thank you Seauto for standing by your product and your word!
John
2025-01-03 20:45:18
Purchased in September 2025. Excited to get working in our pool. Worked well for 4 months. Stopped working, cannot turn on. Can not get to work. Obviously, outside of the 30 day return window to Amazon. Extremely disappointed. I would not recommend the purchase of this product.
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