The Vellgoo 3200 sq. ft. dehumdifier is a very well designed and constructed product. This is the fourth dehumidifier purchased over the past 35 years. We’ve owned a different brand each time: some better, some worse. One lasted 15 years, one lasted 3 years. I expect this one to last quite a while.We purhcased this Vellgoo model because of its EnergyStar Most Efficient rating, its Consumer Reports expected reliability rating, and other owner reviews found on Amazon indicating its excellent customer service in handling malfunctioning or failing units (which also seem to be rare). We are very pleased with our purchase. Here’s why.The Vellgoo is the quietest dehumdifier we’ve ever owned. It is set up in a 144 sq. ft. storage room within a damp 750 sq. ft. basement, with two large closets. The storage room door generally remains open to allow for dehumidification of the larger basement space. We also occasionally leave the closet doors ajar for the same reason.All dehumdiifers must dispose of the water pulled out of the air. One could simply empty the self-contained bucket, but I don’t consider that a viable option with this particular dehumidifier model. Compared to other dehumdifiers we’ve owned, this bucket is incredibly small to make that a viable option. In my experience, I’d be emptying the bucket several times/day.Instead, we connected the included clear flexible tubing (referred to as a “hose” in description) to an existing condensate pump. (Condensate pumps automatically activate a pump to remove liquid up and out to a higher level drain. Alternatively, that tube can be directed to a floor drain, if you have one. We do not.) The dehumidifier’s design allows one to simply slip the tube through an opening on one side and onto a fitting. It sealed perfectly without leaking and took just a minute to install. Not having to empty the bucket daily (or more frequently) is a tremendous advantage for any dehumidifier. If you are unable to use a floor drain or a condensate pump, I would not recommend this particular model for this reason. Having said that, it is the only limitation I found in this model.During this hot and humid June, the Vellgoo quickly brought the humidity from 65% down to a consistent 45% in both the storage room and the larger basement overall. (I measured relative humdity in different areas with a separate digital humidistat.) It drains flawlessly into our condensate pump without leaks or drips.Occasionally, the dehumidifer goes into a self-defrosting cycle to remove ice buildup; that cycle is visually indicated by a code on the digital display. When defrosting, it exhausts cools air; when dehumidifying, it exhausts warm air. Self-defrosting is a major improvement from other dehumidifiers I’ve owned, which continually try to dehumidify, even though the coils and cooling fins are literally caked with ice. When I’ve noticed ice buildup on other units, I’d shut it off and simply wait a day or two for the ice to melt away. Inefficient to say the least. Continual operation with ice buildup is a likely cause of eventual failure of those units. Whatever dehumidifier you purchase, I highly recommend the “self-defrosting” feature.Overall, I believe that the exhuast heat increases our basement temperature a bit, which is to be expected. It’s such a cool room, however, that a little exhaust heat is actually welcomed in our basement. Your situation may be different, of course.The only negative I’ve encountered after several weeks of use is the digital display; it is quite dim requiring me to stoop a bit to check it closely, but this is a minor inconvenience. I don’t really need to check the display very frequently.As others have noted, it comes with a 1 year warranty. If you register your purchase online with Vellgoo, they add a free additional year to the warranty. That’s a plus, as any sophsiticated appliance may occasionally fail before its time. Should that happen, I’m confident that Vellgoo would make good on it. Overall, I’m extremely pleased with this appliance purchase, and highly recommend this Vellgoo model.

I did not realize I need a dehumidifier in northern California until I saw some mold appeared on the wall. I bought three thermometers and placed them in the rooms where molds coming out. During the night, the humidity went up 10%-15% in my bedroom and I can see tiny water drops on the lower end of window glass. One side of the dry wall seems damped when I touched. My wife and I have replaced the roof, sealed all the windows from outside. Although these improves a lot but problem still exists. We've tried to open the windows as long as possible but this is not that efficient to remove the moisture out of some of the rooms. Restroom is OK because we turned on the exhaust fan after showers.So we decided to by a dehumidifier.We 've consider the one that Costco sales also other brands that listed in energystar.gov. We are also thinking to install one that can directly have connected to our central A/C but it costs too much. Besides, we need one that uses less energy due to the unreasonable high electrical bill from PG&E. Not like M**** and other brands, it uses only half of the power - around 280 watts/h with similar capability.We got the unit in March to tried it out. Within less than 30 minibuses, my small bedroom can be dry as low as 40-45% RH from 70% with door closed. Even the walls are dried. So far, I have not seen any mold coming back yet in. except too dry make my nose feel uncomfortable.One issue is that the unit shows flashing "E1" after turn on a while. Fortunately, I emailed to customer service, Mina replied almost right away. Just in two emails, I got a placement in less a week.This unit it not wireless controllable but I can setup a timer, combine with humidity setting. or simply click the the comfort button. for example, When I set to 55%, the unit will automatelly turn on at about 59% and stopped at 53%. after fan on for a while, it completed stopped and into the idle mode to keep tracking the humidity changes. Although the exhaust air temperature may be 10 F higher when compress is on but it blows a cooler air out after it goes to fan only mode.Pros- Excellent power consumption - kill-a-watt shows in full speed of fan: fully run (about) 280W, fan only: 35W. idle: - Excellent customer service- Good Noise level - about 50db measured in 3ft (1m) away in full fan speed- looks better- ready to use (with wheel installed) - please remove the adapter inside the water bucketCons- The display is kind of dimmed, it hard to see when light is too bright.- The display is not changed when E1 is flashing - That will be better If it can show other info when we operate the unit - and we know it still OK like manual stated.Highly recommend from a happy customer.

My Vellgoo dehumidifier worked perfectly for 10 months. It was quiet with easy controls and it did an excellent job managing the humidity in my basement. When it stopped working, I contacted Vellgoo customer service and they sent me a new replacement in a couple of days. Below are some more details of my interactions with Mina, at Vellgoo customer service.I was disappointed when it stopped working, but I contacted Vellgoo customer service and was paired with Mina, who asked me a few questions to help her diagnose the problem. I changed some settings and reported my observations back to Mina, who then diagnosed the likely problem as a fault with the electric control unit. I was expecting instructions for contacting a local service person, but that isn’t what happened. Vellgoo offered me a new replacement dehumidifier, which I accepted quickly and the new dehumidifier was shipped quickly by Mina.The best customer service experience I have ever had. Thank you, Mina, and thank you, Vellgoo.

I used the product in a much smaller room than what is advertised, hoping to lower humidity level in my 400sqft basement.I ran that thing in continuous mode, supposedly getting the max out of the machine.It painfully maintained 50% humidity at best (according to the device display).I first used the drain pipe, then was curious at how much it would actually collect in the tank. Well, after the initial experience, I was not surprised to see very little water after a few hours running, while the device indicates 56%, a higher level than when the drain pipe was connected...Add to this the continuous vibration from inside the appliance, making it unusable outside a basement, and you get the perfect piece junk that I am returning.

Bought it on october 6th 2023. It was perfectly working, silent and powerfull. But recently, the compressor doesn't want to start anymore. Only the fan is still working. Tried to set it at 40%Rh, even with an ambient Rh of 60%, I can hear the relay clicking, compressor dosen't start so it does not dehumidify. Seems like the capacitor might be dead. Tired of product that cost nearly 500$ but dosen't last.A chance that i'm not that bad at repairing stuff, i'll have to open it and test it thoroughly.Can't even reach customer support as amazon doesn't offer anymore help to reach the seller.Do not buy if you are looking some something sturdy that will last many years.

J'ai acheté ce modèle en remplacement d'un autre que j'ai retourné. Il semble bien car je peux voir l'eau couler dans le tuyau transparent, sauf que l'humidité à baissé de seulement 5 degré en 3 jours, il faut dire que nous avons une température exceptionnellement humide ces temps ci alors je vais attendre que la température change un peu et j'aurai une meilleure idée de l'efficacité de l'appareil.Finalement l'humidité est baissée de 20 degrés et je vois toujours l'eau passer dans le tuyau transparent et je peux la voir sortir au bout. Donc en gros je suis très satisfaite de mon achat.

I moved into a basement apartment for the first time and started having issues with all my belongings just being *damp* now that summer hit. I've had this guy plugged in for about a day now and it managed to pull 5 full tanks of water already and dragged the humidity down from almost 90% to around 50% (measured by the unit itself). I'm in love with it so far and the only downside has been the included drain hose being too short to be even near useful for auto-draining, and that's easily fixed by buying a longer hose.