The initial setup just need to pay attention and after that its very easy to use. No subscription needed and works flawlessly. I bought 4 and have told some friends to buy this one. greatly recommended because it does not need subscription.

At first this seemed like a easy to set up and use unit, however it was not until we set it up and inputted all of our employees and began to use the system there is no place to input each employees rate of pay. So when you would need to run a the payroll report it calculates their time w/ rate of pay. We were told by tech support this is only a time managing system and once it send you back the report for a specific payroll period you have to MANUALLY input each employees rate of pay each time in order for it to show what they earn. Kind of a backwards way of software. it should be one and done. Returning unit

Had an issue setting up the unit due to the fact the directions aren't that great. Now the customer service was great and had me up and running in no time.

As a small business, we needed to upgrade from an old school punch system to an online based clock in system. I wanted to use it for a couple months before leaving a review, and there's a couple good points and a couple bad points.Pros: The actual time clock works pretty well and after tinkering around with inputting all our workers information, it was pretty easy going from using an employee number punch in system to using the tap cards.2nd point. So far even if the employees accidentally double tap to clock in or clock out, it doesn't record it improperly for the time sheet.Cons: Main advertising point is that it FREE for their online service, but I've just received a notification that they will now be charging us an annual fee in order to continue to use their service. If you're going to bait and switch customers, you shouldn't continue to advertise that it is FREE for users to use it as your first bullet under the item description. I've been using their online portal for months and I'm just getting a notification about that on the Feb 24th they switched over to subscription service over 1 week AFTER they transitioned?Copied from their product description: NO MONTHLY SUBSCRIPTION: 0 Monthly Fee. Our CrossChex Cloud software is for free and can meet all time management requirements of any size business, like companies, offices, factories, hotels, schools, restaurants etc. Everything can be done very easily on the cloud software and you don't need to operate it on your device2nd point is that it took their customer service a couple days to get back to me about running online reports. I ended up having to figure out a solution on my own because their online customer service didn't even offer a solution as well. Perhaps if they offered live customer service it would be better?3rd point is that the app doesn't work at all. I'm not sure if its an android issue, but their app gives 0 access to view as admin, and for workers, it doesn't give the ability to remotely clock in or record lunch breaks. To be honest, I'm not sure what the purpose of having the app serves if you can't view information, or use it to remotely clock in.4th point. When producing the reports, in order to use any of the data, you actually need to be savvy with excel in order to process the information into anything useful. There isn't any report that you can access from their site that will compile the data in any meaningful way. When you download the report, you will have to create your own Excel formulas to process time in a numerical figure in order to process.5th point. After 3 months of using the product, now one of our time clocks isn't posting the correct time. I'm not sure if this is because we haven't activated a subscription. But since its connected online, this should NEVER happen.Honestly, I expected that there would be a learning curve. So all the small reporting issues or software bugs was to be expected. The main disappointment is that they are trying to sell themselves as a free service, and then without any kind of communication require that the user is required to pay to continue service. If they had been upfront about the cost of using their product, it would be acceptable. We will continue to use their product only because it would be too time consuming to purchase a new system and to educate all of our workers on using a new service, but due to their business practices I would NOT recommend purchasing this product.

The company I purchased this for had no need to use the fingerprint scanner nor the ID cards, they only wanted the Employee ID to be input. They DID require a timeclock to be accessible ONLINE to access the info without USB drives or being at the site to obtain the information. It's compact and does NOT take up much room. The online software was easy enough for the accountant to set up himself (NOT very tech savvy, self admitted) and he loves the reports he can run compared to other timeclocks at other locations within the business.Personally, it's a bit cheaply made. It's also a bit of a hassle to set up given it's cumbersome data entry on the unit itself. Mounting is fairly secure, since once it's mounted, it would be pretty difficult to unmount it given the extremely limited access to the mounting screw on the mounting plate.Overall, it's a good purchase. Initial setup on the device (entering WiFi password) could be a bit easier, otherwise it's been solid since the initial install.

I purchased this because I saw it used WiFi. Unfortunately when I get to the spot to put in the password for the WiFi, there is no way to enter any characters other than numbers and letters. No “.,?!’-/:;()” can be entered. So if you’re WiFi password has any of those characters, you either need to run an Ethernet cable or change your WiFi password.I ended up created a separate SSID for this timeclock to join, and verified connectivity on my phone. It connects to wifi just fine, then, will not connect to the server. No matter the many times I try. In fact, I've power cycled the device a dozen times and tried a dozen times and it just won't connect. Absolutely useless, would not recommend.

We purchased this time clock in January this year for our remote factory. The set up was fairly easy and the features of the machine are very impressive, and we are optimistic that this time clock will greatly assist our business.What i can say is that for the approximately four times i have contacted their customer support line, the response time and technical support have been very impressive. I am not a technical person, and i was successful in the set up because of the knowledge, patience and courtesy of the agents i spoke to.We are now completing the final full set up of the machine (entering employees names, numbers etc), and i will give an update when the time clock starts to take ethe rigors of daily work. ..but GREAT so far.

Buen producto

J'avais acheté déjà une machine d'une autre compagnie, trop de problèmes, notamment pour la connexion.Celui-ci est satisfaisant, pas beaucoup d'efforts ou de connaissances pour le connecter en ligne et voir les données des employés.D'ailleurs même leur service de soutien est très rapide, j'avais besoin d'aide pour un point qui me semblait compliqué, ils ont été très professionnel avec leur style d'assistance.

A lil complicated to use cloud service but it works and it's free of monthly fee

The software is free which is why I bought it they have great customer service… but the software is unnecessarily difficult to use. Its cannot be used just for punching in and out, you have to create schedules for each staff member. It does not calculate total hours worked for each staff member and it does not generate printable reports within the software; you have to export the data, open in excel, calculate the hours and then you can print it.I don’t recommend. But it does work if you don’t mind spending extra time doing payroll and calculations.