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2025-09-02 15:52:06
I recently needed to buy a new time card machine and spent some time browsing the options on Amazon. Unfortunately, most of the machines had low ratings of 4.0 or less, and those with higher ratings usually only had one or two reviews.Eventually, I decided to try the NGTeco time lock machine. The setup process was straightforward, and the device's face capturing feature was quick and responsive. I was thoroughly impressed with it. One of the best things about this machine is that you can use the app to view who has clocked in late.I did have some trouble with the mobile app generating reports. However, when I contacted their customer support via email, Isaac was able to provide an updated firmware that resolved the issue. Their email support was excellent.Overall, I am very happy with this machine. Both the fingerprint and face scanning features are quick and responsive, and generating reports is easy. I highly recommend this budget-friendly time card machine.
Carlos Amasifuen
2025-08-28 18:51:01
Setting up the product was a bad experience. The instructions were unclear and several of the pages were printed out of order. You need a 2.4ghz connection with phone and the device to actually connect to anything, but nowhere in the website or instructions does it mention that as an issue. Customer support did not pick up the phone after waiting 2 hours. The software itself does not work, when I ran the reports it would skip the first of the month and some dates after. The formatting of the reports is also awful and difficult to read. You can't access the reports remotely, you need to be on the same network. There is no PC software. Facial Recognition worked, but overall this product failed to perform basic time clock actions. Would not recommend to anyone.
Chantel Najera
2025-08-25 21:09:39
Just received the MB2 today and directly called customer services to help set it up. Spoke with Alex who was absolutely amazing and patient, he walked me through the whole process without any trouble at all and waited patiently while I explored and figured it out. He gave me information I didn't even know I need. Thanks Alex.We've gone thought quite a few time card machines over the years (mostly very expensive) this time we thought we'd try this low cost option. We're not using any of the fancy features not connecting it to wifi or using the app-- just solely for the punches. Alex walked me through the process of exporting the info out of the devise with a USB and imputing it into a spread sheet on my computer. Very Very easy. Hope this continues to work for the long run. So far so good
Clara Reisenauer
2025-08-23 19:33:47
Time clock manual is not easy to follow, but support is helpful when you are able to call during business hours. Spoke with James and he helped me get the time clock set up with the app as I was receiving connection issues when trying previously. James was helpful in getting it resolved quickly though.
Angela P Bozeman
2025-07-31 18:31:16
I really like this time clock. Although, I had a few problems with the setup I contacted customer service and did not have to hold as Alex quickly answered and delivered great customer service. Alex walked me through the process and even explained the reasoning behind each step and setting. I most definitely would purchase from this company again!
Serg
2025-07-26 18:07:05
Does not work with latest Iphone app. Customer Support cannot fix isuue as of today, no idea when.
Customer
2025-07-16 10:41:04
I couldn't figure out the instructions. Two other people in my office tried but they could not figure it out either. Part of the issue is it would not connect to wifi. We messed around with it long enough that it couldn't be returned. When we called customer support it was pretty obvious that we bought a defective unit. If they offered to replace it (which they did not) we probably would have declined because it is obviously a piece of junk. I wish i would have looked at the bad reviews. Stay away from this machine.
Customer
2025-07-09 20:44:23
I needed a time clock that I could access where I’m at because I travel a lot. This one does not do it.
Me llegó incompleto
2025-06-13 10:05:32
Muy buen articulo y excelente atención por parte del asesor Carlos, quien me apoyo con mi requerimiento de factura. ATENTAMENTE DIEGO HERNANDEZ
Karen Wykes
2025-06-06 17:53:00
This was working well, until it completely died. No power to the unit - replaced cord, still no power. Disappointed in the high price for it to be broken already. Would leave zero stars if I could.Update: company reached out asking if I wanted a refund for my experience. I said yes, more than 4 weeks later the refund has not been issued.
Aldo
2025-03-25 15:10:19
El reloj checador nunca lo pudimos configurar, estuvimos en contacto con el proveedor y las indicaciones que nos dio nunca se pudieron aplicar. Después de varios intentos el equipo ya no prendió.
Rover Carrier Ltd
2025-03-23 18:20:19
easy to set up easy to use.Best customer support.
Arturo Clavel Olmos
2024-12-14 14:28:55
Es un excelente producto, incluye una USB, unas tarjetas y todo lo necesario para su instalación, me encanta que tiene varios modos de autenticación, por cara, huella, clave o tarjeta, muy buen producto
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