Dave Adams
August 19, 2025
Ordered on May 22, 2023, thought it was a great deal, easy to install, worked well right up until it stopped working. The water chiller went out after eight months of use. The hot water still works, at least for now.Would have been really happy with the Avalon, if it was still working.Edit: Their customer service surprised me. They corrected the problem very quickly. Yes the cooler quit working but the CSR took care of me and I will look at Avalon for future purchases due to the very good service I received.
Tiffeny Brown
August 13, 2025
Due to our city water never tasting the greatest we had bought a bottom loading cooler/dispenser which worked for a while but it was always a hassle loading up the 5 gallon jugs, taking them to be filled, and carrying them back into the house.This unit is Amazing... easy to install, our water is fresh and tastes great, and the convenience of steaming hot, tap, or ice cold is wonderful. One of my best purchases feom Amazon to date!!!
Michelle
August 6, 2025
Bought this end of January 2024. Installed it last week (first week of February 2024). Hot water works great but the Cool and Cold water options don't provide Cool or Cold water. Water, in fact, is somewhat lukewarm - warmer than room temperature. I have done all the troubleshooting recommended (cold temperature switch is flipped correctly on the back, power cable is working, etc). I believe something is wrong with the device. I have emailed Avalon multiple times. Left notes on their webpage. Tried to call (can't leave a voicemail). Chat option doesn't work on the website. Spoke to Amazon customer service to try and get someone on the phone with Avalon but they also were not able to get a hold of someone. I'm going to give them a few more days but if they don't, I'm going to return the device. Disappointed. I understand sometimes things don't work but the more problematic thing is the inability to get a hold of anyone from their customer service team. That's not good.
yazan
July 25, 2025
I ordered this from the US to Germany, as this type of coolers is not popular and when found, it is very expensive! Thanks for the delivery!The machine is doing so well and the installation was easy. The only thing that could be better is the noise. It is not very loud but you can’t not hear it!All in all, a nice machine and I would recommend it!
Steve
July 5, 2025
Our family has been using an Avalon countertop water filter and dispenser for a while now, and it's been a fantastic addition to our kitchen. We were tired of constantly buying bottled water, both for the cost and the environmental impact, and this has been the perfect solution.First and foremost, the water tastes great! The filtration system does an excellent job of removing impurities, chlorine, and other unpleasant tastes, leaving us with crisp, clean, and refreshing water. It's noticeably better than tap water and even rivals some bottled water brands we've tried.The dispenser itself is very convenient. We opted for the model with hot and cold water options, and it's been a game-changer. Having instant hot water for tea or coffee is incredibly handy, and the chilled water is perfect for staying hydrated throughout the day. The dispenser is easy to use, even for our kids, and the different spouts are well-designed and don't drip.Another thing we appreciate is the ease of maintenance. Changing the filters is a straightforward process that only takes a few minutes, and the unit itself is easy to clean. The filter replacement schedule is clearly marked, so we never have to guess when it's time for a change.The Avalon countertop dispenser is also surprisingly compact, considering its capacity. It doesn't take up too much counter space, and its sleek design fits in well with our kitchen decor. It's much more convenient and less bulky than having a large water cooler with those huge bottles.Overall, we're extremely happy with our Avalon countertop water filter and dispenser. It provides us with delicious, filtered water on demand, saves us money and reduces plastic waste, and is incredibly convenient to use. If you're looking for a reliable and efficient way to improve your water quality and ditch the bottled water habit, I highly recommend the Avalon.
Customer
May 30, 2025
We wanted to have a water source that was connected to our r.o. system. Thie was perfect so I don't have to change bottles. Cool and clear water. Do know, it takes a while to get the new taste out of the water.
Dr. Collins
April 23, 2025
I bought this counter top water filter for my office to replace a water dispenser that I was renting and having to order water jugs for. It became too costly to continue to order the 5 gallon jugs and find a place to store them. This water filter will pay for itself in just a few months. The benefits for me: it's much smaller than a standing jug dispenser, never runs out of water, was easy to install and looks nice. The ONLY con really isn't a con, but my customers often times can't figure out how to dispense the hot water.
My review
April 2, 2025
I read the previous reviews. One said it was noisy. I was a bit nervous about it however it is next to my refrigerator and sounds about the same. Took about 15 min to install as I had easy access to a water line and that included flushing the filters (2 min each). So far I like it. I purchased a 4 year warranty with it so I won’t have to worry about it breaking; I have a household of 8 with 6 children so breaking is basically inevitable. We have had a water jug in the fridge that was filled multiple times a day. Truly excited to not have to constantly have to fill it as the kids almost never did. Water is fresh and crisp.
Carlos Mona
December 6, 2024
Solo duro como 2 semanas enfriando el agua, despues ya no funciona. Estoy en el proceso de garantias