This is a great unit. Don't listen to people saying it isn't hot or cold enough. Some people can't be pleased. You can adjust how cold it gets if you open the thing up but I haven't done that because it's perfectly cold enough.I make tea with it too. It's hot enough to make the mug too hot to pick up without the handle. No issues with tea taking too long to seep. It's also great for oatmeal.If it isn't getting cold it probably got turned over in shipping. NEVER tip a refrigerator. Keep it upright as you unbox it. Contact the seller if you have an issue.

Not only is this a beautiful looking little machine, I am very pleased with the hot water being hot and the cold water being cold.I was renting a machine, so basically I’m saving about eight dollars a month now. Why keep renting, that’s crazy. Very pleased with my purchase. I’m updating this today. It’ll be two years. I’ve had this and October 2024 still no problems.

Cold water, hot tea. Very good

Bought this initially for about eighty bucks. It worked very well for about 28 days of usage. On the 29th day, i woke up to a floor filled with dripping water. I looked down at a corner and noticed where the leak was coming from. It was through the grill vents, and i did not bother attempting to take it apart to see if it can be fixed. Reached out to Amazon, got a replacement unit. Shipped the old one back.Onto the replacement unit, worked well again for about 4 straight months. This morning, I woke up to the floor absolutely filled with water again. I removed the 3 gallon jug and cleaned the mess up, upon tilting the unit just slightly to drain the water into my sink, the whole unit was gushing out with water from the reservoir. This is a minor tilt about 10 degrees. No idea what these reservoirs are made out of but whatever it is, it does NOT seem to last.Going to contact manufacturer to see if they will warranty the unit. At this point, i should have continued spending my money buying bottle water, than to try to save a few bucks filling up water at a local spring refiilling station. I'm out 80$ and there's telling if customer service will even fix this piece of junk.Stay away from this brand. Will update after speaking to customer service.***6/28/2019 UpdateI am updating this review because I wanted to give some feedback on this issue.I reached out to customer support and got in touch with Jill R. @ Avalon. She was very helpful and attempted a resolution. We went through the troubleshooting, the typical reseating the top ring, and re-seating center stack, and using a brand new 3 gallon bottle. Made no difference. Also a YouTube video from Avalon shows some units have a silicone seal. This product does not have it. The top seal is controlled by 4 twist clips. The problem i believe has to do with over time and loading 3/5 gallon bottles, the seal gets weakened. Not sure if this is an engineering problem but when gravity pulls the water down, those 4 twist clips will eventually let loose and unclip itself. Since there is no rubber or silicone seal/gasket, and when you get close to 1/3 of a water bottle, gravity wins over the O-ring gaps.Anyways, my experience with customer service was fantastic. I have already replaced two of these units with Amazon customer service. Avalon Support also replaced this.5 Star for Avalon Customer Service.3 Star for Product.Not 100% sure if this new unit will last either without leaking. But i have a 2x3 sqf wood floor that is pretty much ruined. That is not the fault of the water bottle, and i cant blame the product either. Could be bad luck, it could be because while feeding the 3/5 gallon bottles, the top O-ring got untwisted, loose over time.I highly recommend following up with customer service. They did the right thing and was very professional. Better yet, they speak english and support their product.4**7/15/2019**Customer Service/Jill R. was able to work out a permanent resolution with me due to the fact that i now have a 2x3 sqft ruined floors. Jill R, offered a replacement to a bottom loading unit Avalon A6. I had to pay return shipping on the new replacement unit they sent me. This was a fair compromise as they paid for the last return shipping in exchange for a new bottom loading unit.5 Star for Customer Service.3 Star for top loading product.Besides the top seal and leaking unit, i found the hot/cold function to work very well. I just don't know if i will ever take a chance at a top loading unit again. If you have a kitchen with tile floors, i would recommend it as bottom loading units are much more expensive. I can't speak to the durability of the unit but i hope this bottom loading unit will last at least several years. My neighbors have a Primo and Whirlpool unit that has lasted almost a decade.Will update once I receive a new Avalon A6 unit.

We bought this cooler to use at our Lake Cabin to help reduce the waste of plastic water bottles. The size is great, it sits on top of a small (dorm size) fridge. Out of the box, plug and play- no set up other than removing some packing tape and styrofoam. I love that is has both hot and cold options- with switches so we can opt not to waste energy if we don’t desire one or the other.We had one small issue after 11 months of use, and I have to say their customer service was exceptional. They sent out a replacement part quickly and followed up with us to ensure we were back in business! I would buy any of their products after dealing with this company!

I bought this as a stopgap measure while I was figuring out how to fix my beloved old Sunbeam, which had sprung a tiny leak after 15+ years of service. This was SUPPOSED to fill in while I fixed the other one, but it couldn't even manage that. At first, I was excited by the shiny new cooler, but it wasn't long before I awoke to a dripping sound and soon my fears were confirmed- after maybe a month, it began leaking. After some back and forth with customer support who, to their credit, were very good, they opted to send me a replacement as apparently no cause could be determined. So, still somewhat optimistic, I awaited the replacement's replacement. Another month goes by. A new cooler shows up. I get it all set up and not an HOUR goes by before its leaking even worse, and ruined the table it was on. After some more back and forth, the company offered me a refund or a third unit. I opted for the refund. Don't waste your time, and don't listen to the glowing reviews. This company makes a poorly inspected product and can't bother to replace a defective unit with a functional one. I am sincerely disappointed, especially as it has features and looks I really liked. Now I just have two huge chunks of recycling. Save yourself the headaches and DON'T BUY

I’ve been using the Avalon Hot and Cold Countertop Water Cooler daily at my business, and it’s been a game-changer for making tea and keeping hydrated throughout the day. The hot water setting heats up quickly, which is perfect for my tea, and the cold water option is great for a refreshing drink during breaks.The cooler is compact and fits nicely on the counter without taking up too much space. It’s easy to use and maintain, with a sleek design that matches the professional look of my office. The water dispenses quickly, and the temperature is spot-on for both hot and cold drinks.What I really appreciate is the convenience—it’s perfect for a busy environment where I need to make tea on the go or stay hydrated without constantly refilling a kettle or water jug. Overall, this water cooler has been a great addition to my business. It’s reliable, efficient, and perfect for anyone looking to have hot and cold water available at all times.

The water is very good and it keeps a good hot and cold temperature. What I like is that the interior tanks are stainless steel. Make a big difference compare to the cheep plastic ones.

I bought this a couple years ago and it works awesome!! It keeps the water nice and cold. It has hot water as well which works great! My buddy has a counter top one from another company and it barely gets the water past room temp. This one can get a little noisy but you don't really notice unless you're right beside the machine. I actually bought my second one so I have one up and downstairs because how much I like this one. I would highly recommend this compared to a full sized culligan.

Love the water dispenser!Thank you !

This product worked fine for a years and a half . Now it started to leak water and make some electric noise and smoke . Looked in the back and saw a wire that was getting soaked whit water. Probably because au the cheap ty-rap utilised so old the water tube .... really dissatisfied