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Cusimax Brand Stands Behind Their Products
We have been a professional hot plate manufacturer for decades, we collect feedback from the market in order to acquire a better understanding of the market’s needs, to improve our product rapidly, and to cater to end users. ETL listed：3196605 ( CONFORMS TO UL STD. 1026). CUSIMAX products are covered by Product Liability Insurance of United States.
Cusimax team stands behind our products.
Our Hot Plate is equipped with thermal fuse for overheating protection as well as a thermostat. When it reaches the setting temperature, it will automatically turn off for a few seconds and then will be placed back to the original setting. It is designed for overheating protection and to maintain the setting temperature. So, it is normal when the indicator turns on and off automatically.
Please cover your cookware with a lid when boil water.
Residual heat when turned off, as it still needs more than 15 minutes to cool down. You can put the hand over the surface from 1'' to 2'' to feel whether there is any residual heat.
Clean the outside with a clean damp cloth. Use washing-up liquid in the case of hard stains.
Choose Infrared Cooktop For:
- No Radiation: our electric infrared cooktop works by far infrared heating and has no electromagnetic radiation, and therefore, it is harmless to the human body.
- High thermal efficiency, as it can reach the highest temperature in few seconds.
- Retain heat and this benefit can be used when a little heat is needed at the end of a cooking process -- after the controls are turned off.
- Multifunction fry, barbecue, hot pot, stir, hot milk, soup, and simmer.
- Cookware suitable for all types of cookware and is more convenient.
Nicole
August 31, 2025
I love it , heat up súper fast , easy to clean & its light weight , would buy again .
doug
August 19, 2025
We use the cusimax in your wet bar to cook up appetizers. Works wonderful.
chelsea
August 13, 2025
*Update*After leaving my original review I contacted the manufacturer inquiring about the products warranty via their support email address (apparently they had tried to contact me on Amazon after reading my review, but I had not seen the message until after I had emailed them). I received a quick response in which they offered to send me a replacement unit. Suffice to say, in my experience I found their customer service to be very responsive and accommodating.As for the replacement unit I received, after having tested it for several days I'm happy to report that it's functioning as well as my original unit was before I started having the issue that prompted my original review. This burner does well with simple meals such as light stir-fry's, thin cuts of meat with vegetables, rice, pasta, etc. for 1-2 people. If you're looking to do larger cuts of meat, or heavier meals in general, you may want to consider an 1800W burner (or perhaps even a gas powered one). Utilize this burner appropriately, and it gets the job done pretty well.*Original review*When I initially purchased this burner I was pretty satisfied with it. I was able to sufficiently saute vegetables, mix up some stir-fry, make some home fries, etc. Unfortunately, now about four months into use, it feels like it has lost power. Granted, I know better than to expect to be able to properly sear a steak on a 1200W portable burner, but at this point I can barely brown a pre-cooked sausage in a reasonable time frame—the night prior to writing this it took at least 20 minutes to brown two pre-cooked bratwurst and some onion slices on the highest temperature setting. All of the heating elements appear to be working, so maybe something is wrong with the internal thermostat/temperature control feature and causing it to improperly maintain temperature. Regardless of the reason, it has become frustrating and I'm going to be looking for a replacement soon.
Jessica
June 30, 2025
I have used it on a very regular basis for about 4.5 months and really like it so far. It provides great power and consistent heat making cooking very easy. It heats up very fast and I'm able to adjust the temperature appropriately as needed. It's lightweight, but feels sturdy even with a large or heavy pan on top of it. I like the modern, clean look as well.My only complaint about it is the temperature controls and really that isn't a big deal. I'm not a seasoned cook so I always have to look up what temperature things need to cook at to adjust the control because it uses wattage instead of traditional "low", "medium" "high" temperature settings. I just keep a picture handy of what temperatures correlate to the wattage to make it easier for me, but is worth pointing out in case someone may have trouble understanding this. It's very easy and intuitive to adjust the temperature once you are comfortable with what wattage to use.Overall, I highly recommend this burner. I'll be honest with you, I was nervous to buy a brand that's not more mainstream/sold in big box stores, but I'm glad I took the chance on this as this is really a great burner.
Kevin
June 27, 2025
I originally thought I wanted a convection hot plate but research revealed those require a particular type of pan, so I looked into the infrared hot plates instead. The Cusimax heats extremely quickly and is so much more efficient than my gas stove. In fact, I didn't realize how inefficient my stove is. It heats the handle of one of my best frying pans until it cannot be handled without a glove. The Cusimax, because it comes in direct contact with the pan, delivers even heat where it's needed. I am getting a much better sear on meats which is great. Because the Cusimax heats differently (more efficiently), I am incurring a new learning curve about cooking times. Everything cooks more quickly which is great, but I am having to re-figure out how long to cook meats and things since they are cooking more quickly.I have been using the Cusimax a few weeks now, and the only downside has been that the "ON" and "OFF" markers wore off almost immediately, so it is now longer obvious when the switch is in the "OFF" position. In the attached photo, it is in the "OFF" position, but it is not easy to discern. There is a light that indicates when the heating elements are powered up, but that will turn itself on and off automatically to regulate the heat. I will probably have to create a sticker to make it clear when the device is turned off. Instead of using paint that wears off, maybe create an embossed dial. This is otherwise a great product that delivers a much better cook than my gas stove!
Joy Schwabach
June 5, 2025
When my stove went out, I realized I only need two burners. This is one of them. It takes large and small pots and can even do induction heating. I like using less energy than I would with a big cooktop, and it's so easy to clean. My out-of-order stove has become an extra surface to work on.
jaime
May 24, 2025
MUY FÃCIL DE MANEJAR Y CALIENTA TUS PRODUCTOS MUY RÃPIDO
R. Rocheleau
April 12, 2025
Having been disappointed by other infrared hot plates that struggled to boil water, it's nice that this one is much stronger. This is equivalent to a stovetop burner.My only critique is the power settings aren't helpful. They are measured by watts which is unhelpful. I noticed that the soup preset starts at 1500w and then simmers at 400 so by inference the scheme I'm using is 400 low, 800 medium, 1200 medium high and 1500 high but it would have been nice if the company had provided an equivalency chart.
Frank
February 19, 2025
boiling water takes only a few minutes! really usefull! it seems slow to heat up but once warm it cooks fine! .. also perfect for slow cooking .. soup, beans..etc .the only drawback I found yet is the price!
Maria G.
January 5, 2025
Para mi es perfecta en tamaño facilidad de uso y el timer ayuda a no tener que estar pendiente del ella además se limpia fácil!!!
Harjit
December 18, 2024
Thia hot plate ia perfect as described by the manufacturer. Heats up quickly, easy to clean , easy to use and much more. Overall value for money.
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