I have purchased other RainPoint products before, and they have always worked perfectly. When I encountered an issue setting up my WiFi Water Timer, the customer service team was incredibly responsive and helpful. After troubleshooting, they quickly sent me a replacement unit, which arrived fast and worked flawlessly.The new timer and hub were easy to set up, and the app integration makes watering my garden effortless. I truly appreciate the excellent customer service and the reliability of their products.I highly recommend RainPoint for both their high-quality products and top-notch customer support!

If you’re tired of juggling manual sprinklers and constantly checking the weather, the Rainpoint WiFi Sprinkler Timer is a game-changer. From the moment you unbox it, the ease of setup is immediately apparent.The real star, though, is the fantastic iPhone app that accompanies this sprinkler timer. It’s incredibly intuitive, allowing you to schedule and manage your watering times with just a few taps. You can set up different watering schedules for different zones, adjust settings on the fly, and even monitor real-time usage. It’s like having a smart irrigation system right in your pocket!Convenience is the name of the game here. No more manual adjustments or fretting over whether you’ve watered the garden enough. The WiFi connectivity ensures you can control everything remotely, so you’re free to focus on other things while your garden stays perfectly hydrated. If you’re looking to simplify your garden care and enjoy a lush, green lawn with minimal hassle, this sprinkler timer is absolutely worth every penny.

I've used this timer for our deck planters (7 large hanging planters + 12 large pots) for the last month. I also purchased a drip irrigation kit which includes a 1/2" feeder line and roughly 200 ft of 1/4" hose and dozens of drippers. The hardest part was setting up all the hose and then having to order another 100' of the 1/4 hose because I ran out. This wifi timer was the easiest part of the setup and frankly is the thing that makes it all work. It saves me at least 15 minutes every day watering all the planters and the peace of mind alone is worth the price. We went on vacation for 5 days and i turned on notifications in the app so it let me know when it was running - kept my plants from dying during the heat wave.Set-up: 9/10 - the app took a little getting used to but it makes sense to me now. Each side is treated separately (you can name them) and you can set up as many individual programs you want and say which days you want them to run.Ease of Use: 10/10 - I added a morning program and an evening program that run every day, 5 minutes each. I also turned on app notifications so it tells me when it starts and when it finishes. I can also go in the app and look to see how much water it used - this is peace of mind, I've slowly dialed it in and it now uses around 4.7 gallons vs 10 that I originally used when I did it manually. I check it every couple days - i figure if the tubing popped a leak anywhere I'd see that number shoot up.I don't use this feature a lot but its there - there is a manual button on the unit itself to turn it on. This was invaluable when I was first setting up my drip irrigation system. The app does track water usage even in manual mode which is a cool feature. The button requires a firm push so it'd be really hard to accidentally press it which again is nice peace of mind.Features: 8/10 - I REALLY wish it would self adjust based on weather forecast. There is a moisture sensor you can buy separately and I believe that will get me the feature I want so I'm going to order it and try it out. My work around has been to add a 3rd program mid-day that is turned off. When its over 95 for the day, I just turn click the program to enable it and voila, my plants get the additional water they need. If its raining, there are 3 icons at the bottom of the app under Plan where you can select rain delay for 24, 48, or 72 hours. I've used it and it works well.Overall: 9/10 - I loved this enough to buy the single version for my planters in the front. I've already mapped out a DIY irrigation system for my back lawn and plan to expand my system in the fall. Our plants are bigger than they've ever been and we've received a lot of compliments from our neighbors and friends.

I've been working with the RainPoint 2 zone controllers since October of 2023. I started with one unit and then added 3 more in the spring of 2024 to max out my hub with 4 controllers (giving me 8 zones). Everything worked really well for a few weeks but eventually 2 of the units decided to stop working and would no longer connect to the hub. One was blinking white and red repeatedly over and over.RainPoint customer service was very responsive but the replacement units were very slow to ship when I needed them most. The process took a a week or two where my expectations were that they could simply place another Amazon fulfillment order which should have only been 1-3 days. They also didn't request for me to return the defective unit so I question whether they even care about the root cause of the defect.I learned that the controllers are not connected by WiFi but by low frequency proprietary radio signals. This helps save battery life and increases the signal distance but you cannot extend the range by adding more WiFi access points and can only do so by adding another RainPoint hub. I have not tried adding a 2nd hub yet.The software is a great start but has some shortcomings compared to the big brand irrigation controllers. Most significant is the rain sensing abilities. They ask you to put in your location but their location database does not accurately list the location I pinpointed. It was saying I lived in some place called Long Beach but there is no such location near me.They also have a different series called Smart+ which does have a high precision rain sensor but it is NOT compatible with the yellow zone controllers I purchased. Why not? Apparently there's even a different app for the Smart+ devices. Seems like a missed opportunity for them to be incompatible.The soil moisture sensors (green) are not always accurate and are too expensive to buy one for each of your zones. You should be able to share the soil sensing data across all your zones but it only allows you to pair with a single zone. And to change zones you have to get a screwdriver out and find a hidden button to re-pair it. Not intuitive or user friendly.The software also limits you to watering 3 times per day per zone. This should be at least 5-8 for those of us who would prefer to water in shorter intervals more frequently which is helpful for certain gardens / plant types, especially with drip irrigation / mysting.Otherwise everything worked pretty well and I am overall happy with these and still using them.In summary:- Please try to improve shipping time of replacement units when applicable- Please work on more frequent software updates and have a website dedicated to project management of customer requests, whether the request is valid and accepted by the product design team, prioritization, and estimated completion dates- Please make your Smart and Smart+ product lines compatible with each other or make a precision rain sensor for the Smart line as well.- Please fix the location database to accurately represent the location that someone selects.

I love this product. It works as advertized and as expected. It saves me time and water. Customer support was very promt when I broke a valve on the product. Great warranty and service. High 5 to the Rainpoint team and Kristy for the help. 5 stars well deserved

Easy to setup and use. Good solid build quality. Works very well. Would like to have had a option for cycle and soak. I have to program it individually for that.

It looks like a good product, but it’s actually very complicated to connect the indoor piece with the outdoor piece with your phone and the Wi-Fi. I tried calling Support, but they are limited. This is really frustrating.