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2025-09-05 18:06:32
Camera can deliver on time very excellent view have no complaint camera alerts whenever someone’s moving in my backyard
Fatima Ahmed
2025-08-27 12:27:43
Zosi security camera is the worst security camera system and we regret purchasing it. We encountered numerous issues with the security camera system. Initially, it wouldn't detect any motion and would not send us notifications. Then we contacted the manufacturer, who made an upgrade. Then we started receiving too many notifications even when there were no motion. We only wanted human motion detection, but there were no way to customize the notification. The camera also doesn't always detect human motion and doesn't not always detect face. Then the live playback started glitching. Now the video gets stuck at 20% and doesn't play. We reached out to the manufacturer for help, but they kept asking us to send pictures and did not provide any solution to fix the camera. The manufacturer is not cooperating with us at all.
Dijah R.
2025-07-29 12:25:36
Cameras are really good & Their so clear at night.
John W. Ross
2025-06-21 17:44:24
The hardware was easy to connect and is reliable with good resolution. I wanted a system that provided the ability to record 24/7 with activity alerts. The problem is the software, including the system software, the mobile phone app, the desktop app, and the Alexa skill. First, the system software (preinstalled on the NVR) is tedious and not intuitive. Is not obvious where the various functions are located they are not grouped logically. Second, the mobile phone app is equally non-intuitive. It took a week to get push notifications to work with help from tech support. It required two NVR software upgrades to get the push notifications to work. Third, the desktop app is not consistent in layout or function with the NVR s/w or phone app. It is equally difficult to navigate and has limited functionality. Finally, the Alexa skill does not work. According to tech support, the Zosi skill is not designed to work with this system, so there is no Alexa integration at all. Not of software makes it particularly easy to review alerts - all menus and timeline contain different information (you see one thing in the system software, something different on the phone app, and something different on the desktop app). I gave the product 4 starts because it does work well for the price in spite of the software limitations. Would I buy it again? Not sure.
Customer
2025-06-05 11:52:36
Good quality camera. Carol from zosi tech support was able to provide help. Very knowledgeable.
BC Sanders
2025-05-28 10:24:11
Please see important update(s) below before you buy from Zosi!!!!I bought it for home use. The price is right, quality good, image quality good and sound quality fair but connectivity bad, ease of installation was physical, and performance could be much better!After setting up everything, my pc monitor shows ALL cameras recording in each direction I have set them to, unfortunately the Zosi app is terrible with 4 of the 6 cameras installed are on-line, 3 of the 6 show live feed, 2 of those 6 cameras do not show up on my network and 1 of the 6 needs a password! That one will not show anything as a password is required. The sad thing is that it was delivered that way! Why would a company send a camera that has been locked out? I tried twice now to reach out via only email and explained everything and still nothing! NO phone numbers are provided so I will wait!It is capturing everything on the 2T hard drive but traveling far away from home is a NO go if the Zosi app is not finding all the cameras and needs a password!I definitely need Zosi to reach out and help with these issue…. soon!!!!!I personally can NOT recommend this brand to anyone yet! The system could be great but with customer service managed slowly, hopefully, they will respond soon!UPDATE 11/10/23It took over 5 days, but they have responded to my review, and we are in the process of resolving the issues.I am pleased ZosiDirect has contacted me.I have edited my original review to better reflect my opinion. Bumped up to 3 stars from 2 for replying back! Communication is key to good customer service!UPDATE 11/13/23ZosiDirect has replied to every message I have sent regarding my 3 camera issues, however, I seem to be chatting with different people who are requesting pictures of the problems to fix it. Nothing is getting resolved and one person has requested my mailing address, phone number etc. which Amazon mentions they should NOT do. Big red flags are going off right now.I reached out to Amazon to explain everything and will be getting a replacement by tomorrow. Stay Tuned!!!
Customer
2025-05-12 13:25:39
Just got them hooked up, 2 cameras have no night vision, motion detection keeps detecting vechile movement in my backyard. The alarm and intercom is a whisper at full volume and don't work really. Tried to get support but no one is ever online to help and of course no contact number total waste of money.It's been 2 weeks since original review, since then , they have made poor attempts to reach out ( only through emails and most sent at 1 am). All asking me to repeatly send a video or picture of the issues not offering any remedy. Asked for a call in number in which I was told they don't have phone support.
Rod
2025-05-03 10:33:51
Save up and buy a better brand. You cannot rotate the cameras within the app, meaning of you've mounted them on a wall rather than on the soffit or a ceiling, you will not be able to get the picture oriented correctly. You also cannot add on cameras from another brand. After contacting customer service, it took over a week to get a response that they have a proprietary signal that is not compatible with any other POE camera. The worst part is every time the internet or power disconnects, each camera plays an audio recording out loud from the built in speaker to announce to the whole world that the camera needs time to reconnect. I have not found a way to disable this and this seems like a big security risk to announce to others when they are free from supervision. I have a Reolink and the experience is so much better. Would absolutely not recommend.
Mitchy
2025-04-07 20:56:25
With these cameras, based on the price,.I didn't think they would be even half as good. These do everything my friends wireless cameras do and more. Install was 2 hours (while very hungover, would not recommend).Notifications.are great, the computer screen has fantastic quality and the app is user friendly.
Robbie
2025-03-31 18:31:23
Amazing system
Yalcin Yilmaz
2025-02-28 17:49:59
A software is really frustrating to use. Hardware seems okay.
richard liu
2025-01-16 12:50:28
good
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