Purchased the 12k BTU 230v 6-15 plug unit almost 1month ago (May 30, 2020). It arrived in about one week. Delivered via UPS, although they left it downstairs in foyer of my condo building, i’m only 2 sets of steps up. W/ my neighbors assistance, the 2 of us had no problems. It was packed brilliantly, w/ 4 white plastic strap thingies wrapped around entire package, tightly, strong enough to use as handles, taking my time, slid it right up the stairs. (I’m giving this info, to let ppl know of the delivery exp) sure beats me having to have gone to any store, & the (hassle of both Covid-19, & sales ppl).I already had a sleeve, this fits perfectly,w/ a tad bit of space to spare, & i used some foam supplied in generous amount btw., to fill in the space. The snap-together 4 piece frame finished off the look. Also came w/ a rear guard, which i took off the old rusty junky one, from about 25+ years & it easily screws in w/ 2-4 screws.The packing & everything was in mint condition. (i’ve tons of diff sized pieces of soft and hard foam pieces left over) i just put them away for rainy day purposes/uses.Now..as far as the operation: It works brilliantly. Cools very nicely. Easy to use. Plenty of features. Remote is great! This unit has a timer function, sleep function, & the ‘follow me’ feature on the remote is a nice touch, when u press it, it’ll display the temp on the remote(in cool mode only) of the location of the remote/which obviously is mostly always in the same room! The remote has a nice orange backlit led display. Energy Save function works great! The overall sound is not too bad, more/less like most large in wall sleeve units. I’m not exactly a ‘decible numbers expert’ but, I’m not bothered by a/c noise.So....Compared to my utter NIGHTMARE experience from 2016-2019 w/ THREE diff Frigidaires in a row!! I am SERIOUS. 1 after the other, starting w. the first replacement in 2016 of the original a/c that was in my condo when i moved in 15 years ago. Within just over a year give or take, they-each one, would slowly start malfunctioning, & totally take a nose dive. And even springing for the extra warranty, that too was a COMPLETE NIGHTMARE. I was not about to buy a 4th one from my local Mom/Pop appliance place, who never had a straight answer, nor offered real assistance, just took my $$$, and they only sold that one lone brand-Frigidaire.. LESSON LEARNED the hard way!!The Keystone brand off the bat works like a dream, not just in contrast to my bad experience w/ Frigid., but i really love this a/c & it’s many great features and functions.I posted about 6 pics, including the front/back of the 6-15 plug, hope that helps.For me the price was right also- for a 12,000 btu, @$595-delivered to my door. As opposed to upwards of $700-$800 or more for 12K btu & larger ones, in stores. Best of luck & stay cool, healthy & safe!Chris-NY

Quiet, value for the money.

I've had this unit for about a week now, and It works well. I didn't have any issues with the packaging like a lot of people did. I have a small condo and my living room/kitchen area is around 450Sq ft and this unit is able to able to keep that area cool at a temperature of I want it at 79 - 80 degrees Fahrenheit in Energy saving mode. Its very easy to install if you have a existing wall sleeve you literally just shove it in and seal up any cracks.The biggest issue I have is the reliability of the "Follow Me" Remote. The remote seems to have issues with sending the ac unit the temperature despite it being a short distance and having a clear line of sight. Also even without the remote the units temperature reading is inaccurate and will gauge the room 3 degrees cooler than the actual temperature.I was able to remedy this by simply adjusting the desired temperature 3 degrees cooler than what I actually want the room. So since I want my room to be 79-80 degrees I set the AC at 77 degrees, and its able to do that well while in energy saving mode. Overall I'm happy with it, but will continue monitor any other issues that may appear.

Soup to nuts; Installation took all of 15 minutes, as I was replacing an existing through-wall unit. More time was spent moving furniture than the actual task of "out with the old, in with the new".The unit is quiet, clean, reliable and very effective for us. The "dry" cycle works quite well as here in Cleveland we frequently have hot and humid weeks - setting the temp at 70-72 and in dry mode has kept the humidity down and temp comfy.I would recommend having help installing the unit. It isn't that heavy or awkward but should be considered a two person job especially if your through wall sleeve is mounted as many are, at 5'.Highly recommended!

Very little cooling happens with this unit running at max. Should be rated as 5000 btu not eight.

Just replaced an older AC unit with the New Keystone 14,000 BTU 230V Through-The-Wall Air Conditioner with LCD Remote.Works fantastic and looks very modern, plus nice to have the Auto thermostat on the remote.Would have given 5 Star but there was a small crack in the housing from shipment.Hopefully things continue to work great for the LONG TERM.