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Customer
2025-09-07 17:40:59
Device works well and great for what it was needed
Matt
2025-09-04 15:14:33
It is a great way to get a quality Matterport Scan. Produces a much cleaner scan using a phone vs holding the phone with the center of the phone consistent during a scan.
Christopher
2025-08-01 12:15:27
First of all, this company has THE WORST customer support team. EVER. No one speaks english! Second, if you run out of the original 5 spaces, they charge you $240 to upgrade to 10 spaces. So 5 additional spaces for 240 more dollars! ANd no, you cant go on monthly because this deal is a yearly package.Now for the actual device. The quality of the 3D tour is very good. Customers like it. That being said, it is very difficult and has a steep learning curve. You will make many mistakes that you will not be able to discover for hours after you use the product, and by then it is usually too late. My axis always disconnnects. It shuts down on its own in the middle of a shoot. ANd sometimes it will just start spinning wildly. Sometimes in a house it will continuously tell you that you are too far away from the previous spot EVEN when you are literally standing on the previous spot. I've had it happen like this where it took me an hour of trying a new spot before I gave up and deleted everything and started over. Not to mention that Matterport has a branded watermark, which cant be used on all realtor platforms, and there is NO WAY to remove it. Sometimes, it will work very fast and other times extremely slow. And I only bought this thing 3 months ago! So many issues. Not worth it. If I hadn't already dropped money on this product, I would try something else.
Sharon
2025-07-17 16:54:56
The device worked beautifully, as advertised. The cheap plastic tripod broke after its first use.
M Media Solutions
2025-07-12 14:10:38
Item works great just as described
GA
2025-06-29 14:09:42
The Matterport Axis works as described, but requires way too much time and effort to work well for professional or even prosumer projects.I would only recommend the Axis if you just plan to work on a few small DIY projects, cannot afford a 360 camera (e.g. Insta360 ONE X2), and don't mind dedicating several hours of scanning per project.Using my iPhone 12 Pro Max along with the Matterport Axis, it took me over 3.5 hours to capture a 1,148 sqft 2 bed 2 bath unit, including a small loft and balcony (3D LiDAR Complete Scan). I started in the afternoon and finished just before sunset, so the lighting changed by the time I took the last scan.While the Axis works as intended, the overall experience is far from ideal:• You must manually tilt your phone on the Axis up and down 15 degrees to complete each scan, making this process extremely slow (e.g. if your project requires about 50 scans, expect to tilt your Axis phone mount up and down about 100 times - doing so requires loosening and tightening the phone mount thumb screw each time, and ensuring your phone is aligned with the dot on the screen).• Every now and then, the Axis would jerk slightly to the left or right, even while the Matterport app was actively scanning, which defeats the point of using the Axis in the first place. I'm not sure if this caused any of the stitching errors in my project, but it was concerning to see.• My phone battery came close to dying several times, forcing me to stop and charge in order to finish scanning the location. This isn't the Axis' fault, but it's an inherent flaw/limitation in the overall setup.• The resulting dollhouse was ugly and jagged despite taking scans every couple of steps.Despite all the cons, using the Axis IS noticeably better than capturing a location by holding your phone in your hand. Unlike other reviewers, the software worked fine for me. I was very pleased with the overall increase in quality and the improved stitching. It's definitely not perfect (see image of door), but I think it's acceptable and even on-par with some of the professionally scanned Matterport projects I've seen.Still, I decided to return my Axis after just one project because I don't want to repeat the painful, overly long process I experienced. Also, I was not satisfied with the quality of the dollhouse. For my next project, I will definitely buy a 360 camera instead of using my iPhone and Axis.--EDIT: I added one more photo which better illustrates some of the stitching errors (thankfully, there weren't too many of these). I also included another bullet point about the Matterport Axis randomly jerking left or right during scanning.
Ebru K.
2025-05-27 16:45:14
Axis is so easy to use. Great quality and worth the price
Robert Johnson
2025-04-23 11:49:40
I have a Matterport subscription that I used with my iPhone and was very pleased. Even more pleased when I saw this available that included a year of subscription. Matterport will not provide credit for this promo with an existing account. No problem I thought, I will just cancel and start a new account. But no, Matterport's website now says this promo code has expired or already used. I have already spent probably an hour on the phone to find out that the promo can't be used with if you already have an account. At the time I ordered this I had only had the service for a month. When the package arrived I had just been charged for my second month (which expired yesterday). Now I have to spend more time to get this issue resolved. I have a suspicion that it will not, just based on my previous calls. The reps I spoke to were clueless about this promo. The service is $9.99 per month. If I am unable to use the promo, I have paid $130 for something I could buy direct for $90. Not happy and normally wait until issues are resolved or not before reviewing, but I feel scammed at this point.
Janet
2025-03-29 18:45:41
This is a great addition to your photography arsenal. It is also a great tool if you are starting out and on a budget or just a realtor that wants to cut some cost on floor plans for listings. This is also a great addition to offer to clients for insurance.
David
2025-03-08 12:28:13
Hice la compra del producto pero lamentablemente me enviaron por error otra cosa, por lo que pedi el reembolso y si lo aplicaron, pero a parte de eso, en compensación por la confusión, me enviaron el producto totalmente gratis, gracias en especial a Gaby Urbina, el producto es excelente!
Rodo
2024-12-25 16:24:27
Producto nuevo y tengo que devolver por qué el mando no funciona, no tiene servicio técnico es de usar y tirar en mi caso solo tirar. La imágenes salen desenfocadas y da muchos errores cuando finalizas los escaneo, lo que te hace sentir como tonto ya que pierdes el tiempo en ello para que al Final diga error tal
Yasemin Yorulmaz
2024-11-22 13:11:46
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