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2025-07-07 12:59:40
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Leah F
2025-03-23 14:34:12
The first machine we bought broke within a year. It stopped cooling the water, and the water was always warm above 60° since it was under warranty brio sent us a brand new one after we sent them video proof of its defect. Less than two years later, the second one started to show F1 and stop working often they have no idea why and said it’s a hot water issue. Even with the hot water off we still were getting F1. After prolonged period of having unplug while we were traveling, we returned and had no F1 error messages for a long time. It was often on with the F1 error message occurring and all of a sudden it completely stopped working. when we unplug it, it blinks and go straight to F1. They have no idea what’s wrong with it and no one can help me and there’s no mention of F1 in the manual or anywhere online. I’ve asked for a replacement, even though it’s out of the warranty. Because it’s not all that old and they said no the best they can do is offer 30% off however, that’s not what were interested in because this would be our third machine in three years. With that kind of track record I think it’s time we look for a better brand. We love the way. It looks but to fill tall water bottles. It is difficult, it does sometimes drip after dispensing is completed and let’s be honest, two machines, breaking in such a short period of time, does not instill me with confidence.
Diane
2024-12-16 14:36:18
We were getting ready to package the unit to return it for being defective when we noticed something we had not done on the unit... low and behold, it solved the problem! We love this water dispenser and highly recommend it!There is a protective plastic film covering the touch panel that you can easily miss removing. That film was preventing the child safety lock & hot water to work properly. It was always a struggle to get hot water because pressing those buttons was a constant hit and miss. Now it works perfect!The unit is very modern looking, only has 1 button that dispense water which is nice and doesn’t drip at all. The unit is quiet and very well built. It doesn't look like a cheap unit.The hot water is HOT, you will get a nice cup of hot coffee or soup. It’s nice that you can control how hot or cold you want the degree to be. The cold water option is nice but we prefer room temperature water so the unit is ‘totally’ quiet (not a single sound from it) because we don’t use that feature.We were feed up of constantly filling the hot water machine on the counter as well as the cold reserve one. This unit solved a bunch of problems from constantly filing containers and eliminated the extra clutter on the counter.
Bruce Buffy
2024-12-07 15:13:25
Had a problem contacted customer service problem was solved 100% to my satisfaction thank you
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