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2025-06-29 18:41:05
I am happy with this company, the product and customer support. Being new at hydroponics, I called in to help with assembly. One of the leds needed replacement due to a faulty connector.I spoke with Jensen and he sent me a replacement led wand and it fixed the problem. He went beyond to walk me though the process, answered all my questions and sent me some extra supplies to insure my success . He also followed up to make sure I wasn’t having any further problems.The tower is well made which was a nice surprise because it was priced below similar towers. The pump and timers work well and were easy to setup. It has been growing well and the Swiss Char and Kale and lettuce are outpacing my outside fall garden. I give Alto Gardens 5 stars and Jensen and the Company 6 stars. Very satisfied!
Neil Talley
2025-06-24 10:13:48
I am more than pleased with the Alto Garden hydroponic tower. It is sturdily built and I love the casters so you can easily move it. Once filled with water (about 10 gallons) you definitely want to move it by the base. Set up was pretty easy, but you will want to watch the video and follow instructions to make it easier.With that being said, I did have a minor issue and sent them an email. Within an hour or so, they responded and went way above and beyond to get everything straight. I wish I could give customer service higher that 5 stars. They were absolutely fantastic!Their website contains a lot of valuable info about growing hydroponically. Anything from starting seeds properly, pH, when to transplant to the tower... nearly everything you need to know. Everything is automatic with the timers (watering and light) and totally adjustable for you needs.The wonderful thing about the Alto Garden, is that is does not require an app or any kind of subscription service like others that are required to run at full potential. That is a huge plus!When we get closer to spring, I am planning on getting a few more towers for outside use without light kits. Yes, I love this tower that much. It is simple and easy to use. I already have it mostly planted and they are doing fantastically.
Eric Wilson
2025-06-17 12:26:02
I recently purchased one of hydroponic towers and couldn’t be happier. It is a well-made piece of equipment that is easy to put together, setup and maintain. My son and I have already had several meals off the plants we’ve been growing. Pesto with super fresh basil just cannot be beat. If that is not enough, the customer service for this company is unsurpassed. Every interaction I have had with these folks has been successful and pleasant. I have been so impressed that I am planning on purchasing at least one more.
R Ruiz
2025-06-13 13:32:51
Assembled the tower without a hitch. The parts aligned and fit together without any problems. Recommend you watch the assembly video on the Amazon listing which helped. Was a little nervous when first turning the lights on, but sure enough they worked. There is a timer on top of the light so you can set your schedule how you want. Right now I’m growing lettuce varieties, parsley, cilantro, and basil. The cilantro is a little slow, but the other plants are doing well and are healthy. Really healthy so the lighting and watering must be doing a good job. Hopefully the cilantro will catch up. Happy with my purchase so far.
Carole Jordan
2025-04-22 12:04:27
I did a lot of research before making this purchase. The price point was great since the only other one I was interested in was double the price. I love it so much I may purchase another one. I make a glass of green juice daily and where I live it is difficult and expensive to find organic greens. This will be perfect, no pesticides no bugs. Around here planting outside does not work what with the drought and every critter trying to eat anything they can find. I finally gave up on gardening but then I saw a hydrophobic set up and now I can garden again.The customer service is top notch, they immediately responded to any questions. This garden is so easy to set up and use I highly recommend it.
Daniel A. Rachels
2025-02-18 10:41:40
My first impression upon opening the package, was that everything was well packed and everything was in perfect condition. However, at first I was ready to be very disappointed because when I compared what I received, to what was listed on page two of the documentation, for tower components, they just did not match up. Upon comparing the page to the items laid out on my kitchen floor, I seemed to be missing the LED Light Base and the Timer for the water pump.I am embarrassed to admit, I failed to see, at first, the LED Light Base was just stuck in one of the tower sections for shipping. I had initially thought it was just the shower cap and lid. It was not until 20 minutes or more of reading and looking through the boxes, that I happened to pick all the tower sections to move them from one place to another, that I noticed "the odd one," turned it over and saw all the LED Lights curled up inside. Took a minute or two of careful prying to get the LED Light Base out of the tower section, and then uncurled the light sockets to their operating position, ready for use.I still had not found the missing timer, so I called and left a message with customer support, plus sent the an email. They were not open yet due to the two hour time zone difference between me and them. Anyway, the phone soon rang and I spent a VERY nice, hour plus, on the phone with customer support. I was very happy to hear that the company had been making changes to the items, faster than the documentation was being updated. They had received a number of complaints regarding poor performance of that mechanical pump timer, so had switched to a pump power supply with a built in timer that works great. Plug it in and it runs for 10 minutes, then turns off for 20 minutes, then repeats the on and off cycle.He also explained that the "extras" included in the shipment, were just things they had decided to include, but the documentation had not yet caught up to explain what they were and how to use them. That's why he wound up on the phone with me for so long as we discussed the various pros and cons of ways to germinate seeds and to be sure and use the newly included, Germination Light, over the Germination Tray.The customer support has been so good, that he has continued to discuss further points of hydroponics via email.
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