JenNifer
2025-08-31 17:29:43
Our insurance company required us to put this on our home, which I was super annoyed about. We had a plumber install it, which he did in like 15 minutes or less so no big deal there. You just need to know what size your main water pipe is which is usually either 1 or 1 1/4". Now I love it. I can turn the water on and off directly from the app on my phone. If the water runs for too long, they call you on the phone (its automated) but they are like, hey is this right? Almost like when you get a fraud call or text from your cc company -- they're like hey just checking in and want to make sure this is normal. I'm just really loving it so far.UPDATE: The Moen Flo just saved us from a HUGE flood! We went to the park and while we were out, I got a text, email and phone call stating that there was a concern. It asked me if I wanted to shut the water off, and I said yes. Thank goodness!!! When we came home and turned the water back on, there was a leak but because Moen Flo caught it and turned our water off for us, it saved everything!!!! NO HOUSE SHOULD BE WITHOUT THIS DEVICE!!!! period.
Diane Rodgers
2025-08-19 11:48:15
Great way to remotely monitor water usage and turn off the water if necessary. It will also send a report about monthIly water usage. If water usage goes up too fast over average usage it will call you and turn off the water unless you say no. It assumes a waterleak
Samuel
2025-08-01 10:40:15
This is a great concept but it’s executed poorly. When it worked, it was great and really gave me peace of mind. It even saved me a major headache when my water pressure was inexplicably rising beyond normal measures (faulty PRV valve). That said, it has so many issues that it’s not worth it.After 12 months of owning my first smart shutoff unit, the impeller crapped out. Customer service said I needed to replace the entire thing since that’s not a part you can just buy. They offered to replace it for free since the issue happened during the warranty period. When the replacement came, it lasted a few months before dying completely. Somehow water broke through a seal and flooded the power cord bank, which is a major hazard since water and electricity don’t go together. When I called customer service about it, I was told the unit is out of warranty (they go off the original purchase date, the warranty doesn’t reset with a new unit) so they wouldn’t send a replacement. I was told I needed to either buy a new unit (+$1000) or consider getting their extended warranty in the future, which is a scam in itself at $5/month. Either way, I’d be dishing out money because they sent me a unit that lasted only 6 months.If you want a smart shutoff unit that craps out every 6-12 months or you just love throwing away money, buy this thing.
Jitu
2025-07-28 13:02:48
This smart water valve is perhaps the best device in market at any price. It is easy to install and operate. Once installed it learns your water usage habits for few days and then alerts you if something is out of the norm. The App allows you to remotely turn water on and off. With water leak detectors this device will turn water off if water leak is detected. Some insurance policies offer discounts so be sure to ask your insurance company. Really a peace of mind.
Kevin O
2025-07-24 16:22:22
Installation requires a plumber in most cases. I had a plumber install mine, but it leaked from the built in o-ring so they charged me for 2 trips to install and "repair it" which was a tightening that took 5 minutes. Once installed it works for controlling water flow and the app to monitor usage. The learning and alert customization can be quite annoying while you work through what is normal and what is not. I added some fixtures after the initial learning mode and irrigation and it blew its mind. Same happened when guests used the shower a lot longer than normal. Next time I will call support to reset it to relearn sooner. You cant reset learn mode yourself which is a feature that should be available. Also you can't assign usage to devices so it guesses what is what when learning. But when you have leak or want to make sure water is not flowing when you are away or sleeping it is perfect. It also helps you monitor water usage so you can better conserve. Wish it could tie in other smart devices such as Orbit Hive irrigation or Morton smart water softener so they coordinate flow and alerts better. If doing anything out of normal with water flow you will need to set device via app to Snooze mode to avoid water shutoff and false alerts. Otherwise you will set alerts too high and wont know water is running when it shouldn't be too late. Overall glad I have it and that it has a manual override if power outage to devices . The safety and peace of mind of not flooding your house and the leak test every evening is worth the other alert and shutoff annoyances. It can only be so smart...
RGSmith
2025-07-23 17:06:21
The product works correctly but the app has some bugs. It worked fine for 3 days but then stopped identifying types of use in "history". Tried calling support line for help, but expected wait times kept increasing from 140 up to 150 minutes, then I gave up.
Dennic H.
2025-02-27 11:51:37
I like the APP, not only including many useful functions but good connection with the smart shutoff valve. I received a timely notice from the APP and a phoe call for a sudden and large amount water usage and the valve will shutoff automatically in 60 seconds if I don't interupt. I was not aware what happened for the outstanding water usage at that time, so I didn't interupt it. The valve really acted like what APP said. Few minutes later I received a call from my pool maintenance contractor saying they are fillling water into my pool but water flowing stopped. It was an interesting story but proving the smart valve working well.
Louis B.
2024-12-11 17:31:53
Excellent product. If you want peace-of-mind while away from home, this is what you need.