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2025-08-30 09:59:28
I am a building contractor who bought this product for my own master shower project. I wanted one valve that could perform four functions with max flow when all functions are on. This valve is one of the few I found that had 3/4 inlets. Its design is simple and you can adjust the flow rate of each function! It looks great too!From and installation standpoint... I really like the one piece mounting plate. Make sure you mount on level surface and be careful not to overtighten. We overtightened on install and could not correct once the tile was on. The Homedec support group helped me measure the deflection and produced a new plate at no cost. The finished valve looks great!I was so impressed that I recently bought another two function valve for my guest bath.
Tyler Stoddard
2025-08-02 12:30:05
**UPDATE**I'm very impressed with HOMEDEC customer service. They responded within 24 hours of my original review and offered to cover full cost of replacement unit. Excellent communication and willingness to make the transaction right. Would definitely purchase again given how well they support their product.Review:Valve looks great in shower and plumber said it was easy to install. Worked well for about 10-11 months and then one of the check valves failed. As some reviews have noted, the temperature mixture began losing hot water and would only get warm. Plumber said it could be the thermostatic cartridge as well, but that those should last significantly longer than 1 year.Homedec does sell a replacement valve & cartridge set for $70, but even with fastest ship time we're without a shower for min 7-10 days. Can't just drive to Home Deport or Lowes. Unfortunately had to purchase a whole new unit to get 2 day shipping.
james brooks
2025-07-10 12:46:00
Frustrated!!!! I purchased two of the HOMEDEC 3-Way shower diverter valves for my home remodel. They are physically impressive. They seem extremely well put together. So I installed them in two newly renovated tile bathroom showers. Needless to say they worked fine for approximately two months and now the hot and cold water valve on both units is not working properly. One valve system is not even turning towards the hot water direction at all and the other valve system literally seems to be adjusting itself while the shower is on. I’m Super confused about how that is possible. All of that being shared, I have emailed the company multiple times in hopes to get some type of customer support and unfortunately they have yet to respond to my support request. I have contacted Amazon and they informed me that my exchange window had passed and there was nothing they could do for me. I told the Amazon operator that I thought that was horse crap. Amazon could easily demand that the companies that they sell products for AKA represent, offer customer service on their products and yet Amazon does not. The fact that I installed these two shower valves in my home and neither is working is not good business. I could understand if these had any real time that they had been used but they were installed in early May and we didn’t move in and start using them until June. We are two months in and neither works. That BLOWS! So for the simple reason that the manufacturer, will not even bother to respond to my multiple support request emails, I must give them and this product a 1 Star rating. HOMEDEC will never get my business again. Thanks
F3
2025-06-15 12:39:21
I bought this because it seemed to be an elegant, simple way to run 3 shower components. It worked great for about a year, but was slowly losing water pressure. Then later I was unable to adjust the temperature, it defaulted to a warm+ setting. I emailed customer support for homdec, they responded right away. The cartridge is under a 2 year warranty, mine was a little over a year old. They shipped me a replacement cartridge and also included 2 replacement check valves. Granted shipping took a little over a week but keep in mind the parts are coming from China. Replacing just the cartridge only took about 20 minutes and fixed the problem I didn’t replace the check valves. If I have another issue with the cartridge I will update but for now I'm very satisfied with the component and especially with their customer support.
Salvatore Pitti
2025-03-24 17:45:42
Does not allow for cold water to be diverted through. Regardless of which way you turn the knob, it is either warm or hot. I purchased 2 to see if the 1st was the only one defective. Will update this review upon replacing the first with the 2nd diverter. Unfortunately, drywall and tile need to be removed in order to change it, which is a big waste of time and money.Update: I ordered a 2nd one and the 2nd one worked fine. I'm not exactly sure what the problem was with the first one, but due to the 2nd one working fine. I'm updating my review from a 1 star to a 4 star. Customer service was prompt to respond upon my first review, however customer service is overseas and difficult to get in touch with during normal USA business hours. Our communications was strictly through amazon email system. It is a beautiful heavy duty diverter. I'm sending the first one back.
Customer
2025-02-16 20:52:06
Bought the shower diverter everything works well the company is very easy to work with and very eager to please I had a small problem with the diverter immediately they sent out a new diverter and face plate. The product is solid heavy and looks great
Alexandre St-L. Pelletier
2024-11-16 12:50:36
Très bonne qualité de fabriquaient. Installation simple.Seul problème, après 1 mois de fonctionnement, la valve de température a cessé d'envoyer de l'eau chaude et je ne trouve pas comment rejoindre le vendeur.C'est dommage, parce que j'aime vraiment le fini et le résultat dans la douche, mais je ne peux pas l'utiliser depuis.
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