Henry W.
2025-09-05 16:02:09
This unit replaced an older model that was kaput. Installation was straightforward and relatively easy. There are no written instructions, so be sure to FULLY watch the YouTube video on installing AND setting up the Bluetooth, if you require it.
Julian
2025-08-16 12:24:10
Do NOT buy this product. It is hard to install and doesn't last.I've had 3 or 4 of these over the past 20 years or so. They seem to last 5-6 years maybe before something fails. The first just stopped working, perhaps due to a power surge, although I do have a whole house surge suppressor so maybe not. I recall the second unit doing the same, it just died. The third unit died when it was no longer able to open the cold water valve more than a trickle, making the laundry take hours to finish.The latest unit (purchased in 2023) lasted about a year. It appeared to work as it should, however the flow rate through the unit was less than a gallon per minute. Without the unit in place, the flow rate was 8 gallons per minute. I will not be replacing it with another.The plastic housing is an absolutely awful design choice. It is much too easy to cross thread the fittings when trying to install. If the pipes are even slightly non-parallel or the spacing is even a fraction of an inch off, you will have great difficulty getting this thing in place.The WiFi feature borders on useless. It requires a connection to Watts' server to tell you if the moisture detector tripped via a notification or email. I'm not sure why this is useful, as I'd discover this fact myself the next time I checked on the laundry. The only somewhat useful aspect of this is to let you know your home internet connection is not working. The fact it needs to phone home to Watts' servers is also disappointing.I wanted to like this thing. I bought a bunch. It is a five star idea. The execution is zero stars.
Morris G.
2025-08-12 11:11:55
Easy to install and use
Tracy R
2025-06-27 18:43:33
This is an automatic valve that’s turns on the water when current flows to your washer. I don’t like the flashing blue light until you tie in the valve to a website to notify you of a leak. Unfortunately if you have a steam dryer that uses water, it does not turn the water on because one has to plug the dryer into a separate outlet, do an additional water supply has to be added.
Customer
2025-03-18 11:57:18
A word of caution before installing this device or anything similar. The concept of using this device is a good one. It will prevent water from flowing from a leak or busted hose and prevent/minimize water damage. The floor sensor works. I had this installed in my new home for this reason. What I did not do is install shut-off valves on the supply lines to the unit. So when it comes to replacing this unit I must shut the water supply off for the house and then drain all the lines in the house before removing this device from the washer box. My bad. This device is simply another set of washer valves outside the washing machine. The most common issue with washers are the valves. They go bad after 5 years or more depending on how hard your water supply is. So this device ensures you now have to think about 2 sets of valves that will go bad. My original Watts unit lasted 15 years though it started making noise after 5 years. The hot water valve in the unit stopped operating. In hindsight I should have just installed a standard washer box with water valves and spend the $20 every 5 years or so to replace the hoses.In terms of installing the unit, the union female is brass but the male threads on the unit are plastic and will easily strip or cross thread while installing. Very bad design decision. You must use extra care to watch this when installing. FYI I will not be using the WiFi feature. We only operate the washer when we are home and if the washer is not operating, there is no pressurized water in the hoses period. Based on the current price for this unit I can purchase 80 years worth of replacement washer hoses..... Keep it simple.
Kenneth C.
2025-03-05 15:58:52
This thing works great… if you understand it and ignore the outdated manual.The manual refers to a yellow light. The old version had a yellow light. The updated version has an orange light. A distraction but shows lack of care.More importantly the old version would shut the valve immediately ( yellow light switching off) following the washer stopping and detecting no current. The new model has a timer and shuts off the valve 15 mins after detecting no current from the washer ( orange goes off). If you follow the manual it will have you going mad with trying resets, and recalibration to try to shut off valve once washer stops. It also states if light stays on after washer turns off it blames “ newer washers “ as the problem. Suggests you should buy their $250 timer and rewire the device. Be aware of device’s internal timer which is nowhere explained in user manual. I’m sure it was overlooked upon upgrading the model from old model and using same old manual. Piss poor from Watts. Hope this helps those who are following manual and going crazy ( like me).
Bonnie
2025-01-20 18:38:48
My husband FINALLY purchased all the necessary parts for the plumber to come and hook up our washing machine with the leak alarm/shutoff valve setup! This was a MANY year wait on his honey-do listing! (actually, many decades wait!)
Susan E.
2025-01-18 20:02:45
Works well, all the parts fit well. This is a necessity for any upper level laundry room.Good quality!